TouchMate's proprietory self serve solution is called Touch2serve, it is a customer centric solution that allows you to effectively manage, organise, direct, receive payments from and optimise the throughput of your customers in any-sized organization.

Offering a rich user interface and customizable features, Touch2serve™ can be integrated seamlessly within your current work environment to handle customer routing and queuing, appointments, payments, reception and registration. This systematic approach towards customer management gives you more control and thereby allows you to provide better service. The backend reporting functionality equips you with the information to measure staffs performance against service standards to ensure that your organisation is providing your customers optimum service levels. For more detail go to the Touch2serve website.

Statistics & Reports

Touch2serve offers a wide range of monitoring and reporting tools for all levels of management. Daily reports, all record reports & usage statistics are gathered by the system. For the branch manager there is onscreen real-time parameters, for corporate executives and analysts there is comprehensive historical reports.

The results are delivered in an easy to use, easy to export format that can be used in virtually any database.

Digital Signage

Along side Touch2serve, digital signage can be used to display advertising, promotions or other information through LCD, LED, plasma or projected displays.

The information can be displayed as video, text, tv channels as well as support components such as clocks and news tickers.

A system can consist of a single screen such as a digital menu board right up to a nationwide network of targeted advertising displays.

More information

Multilingual Software

By improving communication through the use of a native language, your application will have a much better impact and will address clients’ information needs more adequately.

This is especially relevant when a key portion of your clients do not know English very well. Touch2serve is designed to allow you to easily add in multi-language versions. Some of the benefits of multilingual software: