TouchMate provides you with piece of mind
through offering one point of contact to resolve any issues,
whether it's hardware, software or network related.
Training and documentation
The implementation of your solution is only as effective as
the people who use, operate or maintain it. This means that it
is vital to maximise the benefit of your investment by
ensuring that your operators not only understand the
technology, but understand how they can work with it and
thereby reduce operational frustrations and poor customer
TouchMate not only provides tailored training solutions, but also has a host of printed and video based operation manuals that cover everything from the installation of a kiosk through to the calibration of a particular type of touch technology. This ensures a common level of competency within your organisation which acts to bypass frustrations born from over-reliance on any one individual.
Comprehensive service agreements
A TouchMate support agreement allows you to
feel confident about your technology solution. Through our
network of certified partners, we can offer our services
worldwide with a tailored on-site service.
We offer both hardware and software maintenance service levels agreements (SLA's) from our base package that offers unlimited phone, web, and email support for troubleshooting, through to an extended warranty that included all parts, labour and freight costs covered for returns and replacements.
TouchMate has developed and deployed hundreds of solutions and we’re well equipped to provide comprehensive support for your investment.
Trouble Free Installation
As a start to finish provider TouchMate
Solutions can manage your complete solution installation
process. This can include a pre-installation site survey to
ensure that the sites are ready and thereby eliminating any
costly delays during the installation process.
Once on site the installation service will cover electrical requirements, connectivity and custom mounting brackets. We also have well documented work safe procedures to ensure that the highest levels of safety are adhered to at all times. TouchMate Solutions can manage your entire project to ensure a smooth and trouble free installation.
Remote solution monitoring
TouchMate has a proprietary kiosk support
system designed to monitor the performance of your entire
kiosk network and maximise overall efficiency. This enables
all kiosks to be remotely monitored by our support team, our
instant error reporting via email or text allows for remote
diagnostics and resolution.
This means that if there is an issue with a kiosk such as (printer) Paper low, Power outage, Cash box removal (the list is endless), we'll know about it and be able to take action - generally before anyone else is even aware of the issue. For further scrutiny you can access specific data and statistics for individual kiosks within your fleet.